How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How can your prices be so cheap?
Are your prices in US dollars?
Do I need a prescription to order from you?
Is Shopping with VetShopMax secure?
Are your products genuine brands?
See all 12 articles
Can I get a tracking number for my order?
What do I need to do if I want to change my order?
I'm not happy with my order, what can I do?
Do you accept Paypal?
My credit card statement shows a "foreign card fee" as well as my payment to you?
My card keeps being declined, but my card is not overdrawn. What can I do?
How much does postage and shipping cost?
How long will my order take to arrive?
Shipping and Tax Info for Canadians
Prohibited Delivery Countries
Will you keep my personal details private?
I am having trouble accessing my shopping cart, what am I doing wrong?
I have ordered from you before, but I can't see my old orders in the "previous orders" section in "my account"?
What do I Need to Know About VetShopMax Store Credit?
Help Desk Software