From time to time you may receive store credit to your account. Store credit may be given for a number of reasons - for example we may have issued it to you as part of a promotion or because you've agreed to receive store credit instead of a refund to your credit card or paypal account.*
To see your store credits
Go to "my account" and click on "store credit and refund" at the top of the page. Now you can see your store credit balance.
To redeem store credit
You will be able to redeem your store credit during the checkout process. Just follow the below steps:
1. put the products you wish to buy in your cart
2. click on the green "proceed to checkout" button.
Note 1: unfortunately the store credit doesn't show on this page, but don't worry, you'll get to select it on the next page
Note 2: if you wish to use a store credit AND pay the balance with with paypal do NOT select "paypal" on this page as the store credit will NOT be applied. If you want to pay with Paypal, you can select paypal on the next page once the store credit is applied.
3. Once you have clicked on "proceed to checkout" as outlined above, you will be taken to the next page in the checkout process. On this page complete details such as your address, shipping and payment method then scroll to the bottom of page and click on "apply store credit"
The total price higher up on the page will now show that the store credit has been applied
If you have any problems, just contact our customer service team and they'll be happy to help.
* store credit issue, storage and redemption is government by our Terms of Service. To read more, click here.