Your Account

Will you keep my personal details private?
Yes! We understand that your privacy is important, that's why we will never pass on your name, address or email address to anyone without your permissi...
Mon, 8 Oct, 2018 at 4:54 PM
I am having trouble accessing my shopping cart, what am I doing wrong?
The reason you are having trouble accessing the shopping cart might mean a problem with the cookies setting on your computer. It may have expired or not set...
Sun, 3 Nov, 2019 at 4:45 PM
I have ordered from you before, but I can't see my old orders in the "previous orders" section in "my account"?
In March 2018, we completely rebuilt our website to make it faster, easier to use and to include more features.  With the new platform comes heaps of great ...
Sun, 3 Nov, 2019 at 4:46 PM
What do I Need to Know About VetShopMax Store Credit?
We may add Store Credit to your account for various reasons. eg. as part of a promotion or, with your approval, instead of a refund to your credit card or p...
Thu, 16 Jan, 2020 at 3:47 AM