VetShopMax orders are shipped using the international tracking service provided by USPS (via DHL) if you choose standard shipping and by Fedex if you chose Fedex Express.
You will receive an email with your tracking number when your order is shipped. Use this tracking number to see the progress of your order, by simply clicking on the link in the email.
Please note that the USPS via DHL service is shipped part of the way by DHL but the final delivery is made by USPS, this is why you will see references to DHL in your tracking details.
In some exceptional circumstances e.g due to size or shape of parcel or where your delivery address is not serviced by DHL/USPS or Fedex, or where we determine that it is not cost effective to use a fully tracked service, we do reserve the right to ship your order without tracking or with limited tracking.
Please understand that tracking is provided by a third party delivery service and we are not responsible for any error or misfunction in tracking.