VetShopMax.com
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FAQ
General
12
How can your prices be so cheap?
Are your prices in US dollars?
Do I need a prescription to order from you?
Is Shopping with VetShopMax secure?
Are your products genuine brands?
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Your Order
4
Tracking your order
What do I need to do if I want to change my order?
I'm not happy with my order, what can I do?
Lost or stolen orders
Checkout
4
Do you accept Paypal?
My credit card statement shows a "foreign card fee" as well as my payment to you?
My card keeps being declined, but my card is not overdrawn. What can I do?
How do I use store credit?
Shipping
6
How much does postage and shipping cost?
How long will my order take to arrive?
Shipping Info for Canadians
Prohibited Delivery Countries
Addresses Not Serviceable by USPS
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Your Account
4
Will you keep my personal details private?
I am having trouble accessing my shopping cart, what am I doing wrong?
I have ordered from you before, but I can't see my old orders in the "previous orders" section in "my account"?
What do I Need to Know About VetShopMax Store Credit?
Contact Us
1
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