Quality:
All the pet products and meds sold on VetShopMax are selected by our qualified, licensed veterinarians and animal health professionals to ensure that they are safe products from reputable companies we trust. All products sold by us are brand name, and have the longest expiry dates available. We wouldn't sell anything that we wouldn't use on our own pets.
Price:
Because we operate over the internet we can offer terrific savings. Many of our products are between 50% and 65% cheaper than the recommended retail price in the USA.
Best Price Guarantee:
If you find the total price of the products you wish to buy cheaper on any USA or Canadian pet online pharmacy, simply call us before you order and we will match their price*. JUST GIVE US A CALL ON 1-866-560-6346!
(*Price match applies only to advertised price from a USA or Canadian online retailer of animal health products for in-date product sold in retail quantities and applies to the "total basket price" including all taxes, P&H and other charges. You must contact us before you place your order so we can implement the price match. Price match guarantee does not cover competitor sale prices, "with coupon" offers, cash back or promotional offers and member discounts, or prices advertised on ebay or other auction or marketplace websites, group buying sites or member sites. We reserve the right to decline to price match if doing so would result in us selling products at below cost or otherwise making an unacceptable loss.)
$7.95 Shipping Fee - Free shipping on orders over $125:
No matter how much you order, or how heavy your order is, you will only ever be charged $7.95 for standard shipping and if you spend over $125, standard shipping is FREE! You can also chose Fedex Express shipping for USD$19.95. Please note, Fedex Express is only available to street addresses and does not deliver to PO Boxes or Parcel Lockers. Due to operational constraints, we are unable to offer Fedex Express to addresses in Guam, Puerto Rico or other addresses outside of the USA.
Prompt Shipment:
Your order will be filled within 3 working days whenever possible. If, for some reason outside our control, we can't dispatch your order within 5 working days, we will contact you so that we can make alternative arrangements or, if you prefer, cancel and refund your order.
We are unable to guarantee actual delivery times as this depends on a number of factors including the amount of mail the post office has to process at the time and whether or not you live in a metropolitan area and of course, Covid 19 restrictions have also had a huge impact on delivery times.
For more information about delivery times click here.
Please ensure that you provide your full address when ordering. We cannot be responsible for non-delivery if you do not provide the correct address.
All orders are your responsibility once delivered to your address (whether or not someone is home to accept collection).
In the unlikely event that the delivery company advises that your order is lost in transit, or arrives damaged or broken please contact us and we will arrange for a replacement to be shipped or a full refund.
Hassle Free Refund or Replacement:
If for any reason you are not happy with any non-prescription products(excluding stock marked as clearance) you order when you receive them, tell us why and then just return it unopened in the original packaging for a replacement or refund. Please note, stock marked "clearance" cannot be returned or replaced.
Security:
Buying online from VetShopMax is safe and reliable. To ensure your payments are secure we use the latest available 256 bit encryption technology (also known as SSL Technology). Your credit card details are never sent by email and your details are never disclosed to anyone without your permission.
Privacy:
We understand that your privacy is important, that's why we will never pass on your name, address or email address to anyone without your permission. The information you provide to us is kept secure and only held for the purposes it is provided, such as processing payment and dispatching your order.
Click here for our detailed Privacy Policy.
First Class Products:
All pet meds and other pet products sold by us are brand name, and have the longest expiry date available. Products which we sell are manufactured in the same factories, with the same ingredients as those sold under the same name in the USA. To keep costs low, products are often sourced from outside the USA. This means that the packaging may be slightly different to that available in stores in the USA. For example, weights and measurements may be in metric. All instructions for use and safety notices are written in English.